Returns and Cancellations

Returns

All sales are final and we do not provide refunds or accommodate size/item exchanges/returns. 

However, if you receive a damaged/incorrect item, please message us ASAP with photos and your order number and we will help you out! In order to be eligible for a return, your order must be unworn/unused and in the same condition that it was received in. 

To start a return, contact us at help@szoresu.com with the relevant information. If your return is accepted, we will send you instructions on how to return your package. Items shipped back to us without first requesting a return will not be accepted. Additionally, please note that the shipping fees from the original order cannot be refunded, as they have already been taken by the postal service.

We are not responsible for refunds for packages that were unable to be delivered due to incorrect shipping information being provided. If the package is returned to us, we would be happy to correct the shipping information and send it out, but it will be the buyer's responsibility to pay for the associated shipping fees. 

Once packages have been dropped off with the postal service, we have no control over the packages and only have access to the same tracking information that is provided in each tracking notification email. In the event that a package is lost, we cannot replace or refund the order; however, we would be happy to help with the filing of claims. 

 

Cancellations

If you would like to cancel your order and it has not yet been shipped out, please contact us ASAP at help@szoresu.com so we can cancel and refund your order before it gets shipped! If you request an order cancellation after the items have already been shipped out, we will not be able to accommodate your request.

Cancellations will generally not be accommodated on preorder items after the preorder period ends as preorder funds are used to make your items to order.